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Frequently Asked Questions

No, customer must have one Africabet account.

Sign in your account, click on the human icon, go to my profile select verify account, select type of ID, attach the file (must be clear and not be a cropped document) and click verify.

When typing your username begin with 2637XXXXXXX

Go to sign in page, enter your account registered mobile number beginning with 2637……., then select reset password.

Have your name, player ID, mobile number, clear ID picture or valid passport and your picture (selfie) holding an ID or passport. Contact our customer support team for assistance.

Have your correct details: name, player ID, mobile number, clear ID picture or valid passport and your picture (selfie) holding ID or passport. Contact our customer support team for assistance with your request.

Have your name, player ID, mobile number, clear ID picture or valid passport and your picture (selfie) holding ID or passport. Contact our customer support team for assistance with your request.

Have your correct details ie name, player ID, mobile number, clear ID picture or valid passport and your picture (selfie) holding ID or passport. Contact our customer support team for assistance with your request.

Sign in your account, click on currency ($), select add new wallet and select ZIG wallet.

To expedite your inquiry, please provide us the following payment details when contacting us:
  • Your full name
  • Payment method used
  • Currency
  • Amount paid
  • Currency
  • Date and time of deposit
  • Transaction reference / withdraw ID
  • Your phone number used in transaction
  • Proof of payment, ie ecocash Mp code / Innbucks ref / voucher code